Security
At Language Monster, we take the security of our platform and our customers' data very seriously. We understand the importance of maintaining the confidentiality, integrity, and availability of your data, and have implemented a range of security measures to ensure that your information is safe and secure.
Here we outline the comprehensive measures we have in place to protect your data from threats such as unauthorized access, data breaches, and other security risks. From encryption standards to employee training and background checks, we are committed to providing a secure platform for your translation needs. We understand the importance of maintaining the highest levels of security and privacy, and our security measures are constantly evolving to keep up with the latest threats and vulnerabilities.
Infrastructure
To ensure our users have access to our services 24/7, we rely on Amazon Web Services (AWS) to host our infrastructure. AWS provides a highly scalable, fault-tolerant, and secure infrastructure, allowing us to offer a reliable and scalable high-performing service.
We use multiple availability zones within AWS to provide redundancy and failover capabilities. Our disaster recovery plans include regular backups, redundancy measures, and automated failover mechanisms, which can quickly and seamlessly switch to a secondary environment in case of any issues with our primary systems. With our robust infrastructure and disaster recovery plans, we are committed to providing a secure, reliable, and uninterrupted service to our users.
Encryption
We use encryption technology to secure all data in transit and at rest. This means that any data transferred between your device and our servers, as well as any data stored on our servers, is encrypted using industry-standard protocols. Encryption helps prevent unauthorized access to your data and ensures that your information is kept confidential and secure at all times. We are committed to utilizing the latest encryption technologies to maintain the highest level of security for our users.
GDPR Compliance
As a data processor, Language Monster is GDPR compliant. We have implemented a range of measures to ensure that we protect the personal data of our customers, including data minimization, purpose limitation, and data retention controls.
We have also implemented robust data security measures, including encryption of data at rest and in transit, regular vulnerability assessments and penetration testing. Additionally, we have appointed a Data Protection Officer to ensure that we remain compliant with GDPR regulations and that we respond appropriately to any data privacy incidents.
Australian Privacy Act
Purple Zebra Pty Ltd (Language Monster) is a proudly Australian-owned and operated company, and we take our commitment to data privacy and security very seriously. As an Australian company, we are bound by the Australian Privacy Act, which sets out strict guidelines for the handling of personal information.
Our People
We take personnel security seriously. Before joining our team, all employees are thoroughly screened, including background checks and reference verifications. Additionally, all team members undergo regular security awareness training to ensure they are up to date with the latest security threats and best practices.
Software Development
Security is a top priority throughout the software development process. We understand the importance of creating secure software that protects our customers' data and confidential information. That's why we integrate security into every phase of the development process, from design to testing and deployment.
Our development team follows industry-standard security practices, such as secure coding and code reviews, to identify and address potential security vulnerabilities. We also use automated testing tools and penetration testing to further identify and mitigate any security risks. Additionally, our team is trained in security best practices and regularly undergoes security training to ensure they stay up-to-date with the latest threats and defense strategies.
PCI DSS
We have partnered with Braintree Payments (PayPal), a PCI DSS-certified third-party payment processor, to securely process all payments made to Language Monster. We do not store any personally identifiable or financial information, such as credit card numbers, within our services. Instead, this sensitive information is provided directly to Braintree Payments for processing. Additionally, we conduct yearly internal assessments to ensure our compliance with PCI DSS requirements.
Open Source
We understand the importance and benefits of utilizing open source libraries in our development process. However, we also recognize the potential risks and vulnerabilities that come with incorporating third-party code into our platform. That's why we take a proactive approach to managing our open source dependencies by using Snyk, a leading open source security management tool.
Snyk helps us monitor and manage potential security vulnerabilities in our open source libraries, allowing us to quickly identify and address any issues before they become a threat to our platform or customers.
Something Not Right?
We take security very seriously and we strive to maintain the highest standards of security and privacy for our customers. If you have any security concerns or notice any suspicious activity on our platform, we strongly encourage you to report it to us immediately by emailing security@languagemonster.com
By reporting any security concerns you may have, you are helping us to ensure the continued safety and security of our platform and our customers' data. We appreciate your vigilance and commitment to keeping our platform secure. Rest assured that all reports are taken seriously and will be handled with the utmost care and confidentiality.
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